Returns & Refunds

Returns & Refunds

We want you to feel confident when shopping with Form & Alder.

If something isn't right with your order, we're here to help.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photos of the item and packaging

We'll review your request and work toward a suitable solution.

Returns

Eligible returns may be accepted in accordance with our return policy. Please contact us before returning any item so we can provide the appropriate instructions.

Returned items should be unused, in their original condition, and in their original packaging where possible.

Refunds

Approved refunds will be processed to the original payment method. Processing times may vary depending on your payment provider.